Reviews

REVE Chat Review: Key Features, Pricing & More

April 8, 2021
9:00 am

Source: revechat.com

What is REVE Chat?

Most people will visit a website and leave with many unanswered questions.

You can avoid this by providing 24/7 customer support with a live engagement platform on your website. REVE Chat makes this possible!

REVE Chat uses advanced artificial intelligence to create live engagement with customers who visit your website.

This includes several features including Co-browsing, Video, Bots, and even Live Chat.

This engagement platform is designed to improve your conversion rates and give your customers the support they need.

A tool like this could be indispensable for lead generation! But let’s further analyze REVE Chat’s features, and see whether it really delivers on its promises.

A Review of REVE Chat Features

REVE Chat has 6 main features that aim to improve your customer’s experience.

Co-Browsing

This main feature is designed to allow users to communicate with their customers in real-time through their website or mobile apps.

This kind of instant communication makes for better customer engagement.

Users can use messaging channels similar to Facebook messenger or regular mobile SMS.

Customers can also choose the option to have video or voice calls to get more personalized support sessions.

This engagement platform is designed to work well for sales teams and IT support teams.

With just a click of a button, everyone in the team can access information about reporting, analytics, integration, and analyze all ongoing chats.

More about this co-browsing software:

Tracks customer journeys
Built with WebRTC to make interactions seamless
Omni-channel conversations
Customization
Intelligent routing is used to direct customers to the right agents
Advanced reporting

With Co-browsing, REVE Chat offers users the opportunity to take online customer support to the next level!

Live Chat

The live chat feature is the cornerstone of customer engagement platforms.

REVE Chat enables users to use a multi-channel online live chat software that connects to apps and multiple websites.

What can this feature do?

Screen share to deliver a better user experience
Video or voice chat directly on your website
Co-browsing enables users to interact with customers in real-time
The omnichannel platform streamlines conversations from multiple platforms and combines them into one platform

This can improve accessibility and increase team productivity.

Being able to manage multiple sites, and apps to communicate with customers in real-time can make a big difference.

What are the benefits?

24/7 sales assistance improves your conversion rates
Live chat analytics ensures that you don’t miss any insights
Multichannel customer support increases productivity and metrics
Video chat with potential customers

The live chat can connect to websites, Facebook messenger, Skype messenger bot, messaging apps and enables multi-channel communication.

The automated triggers allow users to reach the right customers at the perfect time. This is done with the embedded chat API that delivers in-app chat support.

This is the most important part of improving customer engagement on your website.

REVE Chat offers multiple cutting-edge tools to ensure that their users and customers have the best experience possible.

Video & Voice Chat

So far, I’ve mentioned that users can video chat with their customers on numerous occasions.

Let’s dive into what this feature really does, and what other aspects you should consider before using it.

REVE Chat offers this feature to help users build customer relationships and improve their conversion rates.

This feature can be useful for lead generation teams that take a more hands-on approach.

Here’s what is included:

Video recording (great for quality assurance)
Video SDK lets users add live video chats on mobile apps
Co-browsing enables users to combine live video chat as well
Live voice chat is also a good solution for those who don’t prefer video chats
Personalized branding matches your website’s brand
Canned responses create predetermined responses for the FAQs
Trusted domains filter out junk conversations
Intelligent routing automatically get the right teams to the right customers
Auto triggers target customers with personalized trigger messages

This feature enables users to identify customer issues and provide solutions through video chat or voice chat. This can really help in forming trust between customers and support teams.

It’s also not for everyone. Not many people are comfortable having impromptu, recorded video chats with complete strangers.

Though it’s great to have the option available, it may not be ideal for certain customers or even certain support teams that are uncomfortable with this.

Some people prefer the anonymity of live chats because they aren’t required to interact with people on a more personal level. Perhaps this feature is best suited for people who like the opposite.

Simply put, handle this feature delicately, because it can actually turn some customers off.

AI-Powered ChatBots

Automated customer support is a great way to speed the engagement process.

REVE Chat offers this feature to its users for customer support and sales conversions.

Users have access to AI-powered chatbots that are designed to send automated messages in an efficient way.

What you can do with this feature:

Combine live chat and chatbots to let the bots handle the common questions while humans support more complex conversations.
Zero coding enables users to build their own chatbots to engage their website visitors.
Automate customer support to be available 24/7 by live agents.
The chatbots can be trained to answer FAQs.
Chatbots can handover complex conversations to the right agents.
Build a visual flow that your bot uses (you don’t need coding skills for this).
Chatbots can help customers order and book services without the need for human intervention.

You can choose to use the AI chatbots or the sales chatbots to achieve your specific business goals.

REVE Chat makes it possible for users to have access to software that automates chats but also reroutes complex chats to the right agents.

This is a really impressive feature that could prove incredibly useful for lead generation agencies.

Chat API & Mobile SDK

REVE Chat enables users to integrate messaging support to their mobile apps and their websites. This is done through Chat API and mobile SDK.

This ensures that users can engage and retain in-app users with chat SDK.

Here’s what’s included:

Visitor analytics gives users insight into visitor metrics to trigger the right messages.
In-app messaging is available for iOS and Android users with mobile chat SDKs.
Video and voice chat with chat API and mobile SDK
Co-browsing enables customers and support teams to collaborate in real-time.
Rich text messaging enables interactive messaging by using images, videos, and emojis.
Customer profiles contain details in the live chat software to give insight into the general customer experience

These are just a few of the unique aspects of this feature. REVE Chat offers a wide array of options for users to enhance the experience of their customers.

With the ability to integrate with multi-channel platforms, lead generation and customer support become greatly simplified.

Reporting

It’s great to have all these features to choose from but it doesn’t mean much if they can’t be reported and analyzed to improve lead generation.

REVE Chat enables users to get analytical reports about their customers and team members in real-time.

This is great for team productivity as well as lead generation strategizing.

Here’s what you get:

Visitor analytics
Metrics
Customized reporting
Agent performance

Not only can you receive insight into customer behavior, but also details about agent performance. This relates to their ratings and activity history, which is great for monitoring the overall productivity of your team.

With this information, teams can develop strong lead generation strategies and increase team productivity.

REVE Chat Pricing & Payment Plans

Generally, there are three payment plans to choose from. Here is a breakdown of each plan and what they each offer.

For $13.50/month, the Standard Payment Plan offers:

Department Management
Auto Triggers
Chat Monitoring
File & Chat Transfer
Single Webiste Integration

For $22.50/month, the Advanced Payment Plan offers:

All of the Standard features
Video & Voice Chat
Viber Messenger
Telegram Messenger
Mobile Chat SDK
Developer API
Advanced Reporting

For $45/month, the Enterprise Payment Plan offers:

Custom Development
Screen Sharing
Co-Browsing
Unlimited Website Integration
Custom Reporting
Dedicated Account Manager
Integration Support
On-premise Cloud Solution

Evidently, the payment plans are divided according to business size. This makes it easy for potential customers to choose which category they’re in.

The prices are reasonable and it’s easy to choose which payment plan to choose because the features are pretty straightforward.

The downside is, if you are a small business or an individual, you don’t get access to features like screen sharing, custom reporting, and co-browsing.

You can learn more about REVE Chat pricing here.